Legal
Terms of Service
These Terms of Service set out the conditions governing reservations, payments, operational procedures, and conduct on all excursions arranged through See Hurghada. By submitting a reservation on seehurghada.com or via our official WhatsApp service, you agree to these terms.
Seller identity
See Hurghada (trading name). Full seller details are given in your booking confirmation.
- Website: seehurghada.com
- WhatsApp and phone: +20 10 70855997
- Service area: Coastal corridor from El Gouna south to Safaga and Soma Bay, Egypt.
Booking and reservations
- No card required to book: Guests can reserve standard day trips through seehurghada.com or via WhatsApp without entering credit card numbers, providing bank details, or paying advance reservation fees.
- Instant confirmation: Standard day excursions receive digital confirmation via WhatsApp containing your booking reference, excursion date, guest count, and pickup details.
- Request to book excursions: Excursions involving third-party components purchased non-refundably in advance (such as domestic airline flights for Cairo day trips) are processed as request-to-book tours. These tours require mutual reconfirmation on WhatsApp before final booking confirmation.
- Evening reconfirmation: Between 18:00 and 20:00 on the evening prior to your excursion, See Hurghada contacts the lead guest via WhatsApp to confirm the precise hotel pickup time and collect mandatory manifest details required for port and tourism security clearance.
- Passenger manifest details: Lead guests agree to provide the full names, nationalities, room numbers, and passport numbers of all party participants when requested during the evening reconfirmation to comply with Egyptian maritime and coastguard regulations.
Pricing and payment terms
- All-in prices: All excursion rates are quoted per guest in euros (EUR). Published prices include round-trip hotel transfers within our primary service area, marine park entrance fees, boat lunch buffets, soft drinks, snorkeling gear, desert scarves, and complimentary media where specified on the excursion page.
- Guest pricing ladder: Shared excursions feature progressive group rates: the more guests in your party, the lower the per-guest rate. Group pricing applies automatically when booking.
- Activity ladder promotion: When you book three eligible excursions for the same party within a fourteen-day travel window, the cheapest eligible activity (up to a value of EUR 35 per guest) is provided completely free of charge. The discount is applied on the final excursion day.
- Cash payment on the day: Payment is due in cash on the day of the excursion upon hotel pickup. We accept cash in EUR, USD, GBP, or Egyptian Pounds (EGP) at the daily official exchange rate posted on your digital booking voucher.
- Currency change: Transfer drivers carry change in Egyptian Pounds (EGP). When paying in foreign banknotes, change is returned in EGP based on the posted voucher exchange rate.
- Price match guarantee: We guarantee our rates against lower published, all-in prices from licensed Hurghada operators in accordance with our published Price Match Guarantee.
Cancellations and amendments
- Free cancellation until pickup: Guests may cancel any standard day excursion free of charge at any time prior to their scheduled hotel pickup vehicle arriving, as detailed in our Cancellation Policy.
- Weather and port closures: In the event that the Egyptian coastguard closes Hurghada passenger ports due to high winds or rough sea conditions, See Hurghada immediately notifies guests and provides a free reschedule to another date or an alternative desert or land excursion.
- Unnotified no-shows: Guests who fail to appear at the confirmed pickup time without prior notice are recorded as no-shows. While no cancellation fee is charged to a card, repeated unnotified no-shows forfeit the pay-on-the-day privilege for future reservations.
Safety, conduct, and wildlife standards
- Safety instructions: All guests must follow safety briefings and directives issued by boat captains, certified snorkeling guides, and desert safari instructors at all times.
- Safety equipment: Life jackets and protective equipment are provided on all marine vessels and desert vehicles. Wearing life jackets is mandatory during specified water activities and when instructed by the crew.
- Quad biking driving age: The minimum age to drive a quad bike or desert buggy independently is 16 years. All drivers must demonstrate basic steering and throttle control. Two-seater buggies allow a companion guest to ride as a passenger.
- Wild dolphin ethics: All marine encounters observe wild dolphins in their natural open-sea habitat following HEPCA conservation codes. We never chase, encircle, touch, or feed marine mammals.
- No commercial interruptions: See Hurghada guarantees an unhurried, authentic experience with no shopping stops and no gratuity pressure from our staff.
Limitation of liability
- See Hurghada maintains appropriate commercial passenger transport insurance and complies with Egyptian safety regulations.
- We are not liable for personal belongings left unattended in vehicles or aboard excursion boats.
- Participation in active excursions (including snorkeling, scuba diving, and quad biking) requires reasonable physical fitness. Guests are responsible for declaring any relevant medical conditions prior to departure.
Governing law
These Terms of Service and all excursion operations are governed by the laws of the Arab Republic of Egypt. Any operational disputes shall be resolved primarily through amicable consultation between See Hurghada and the guest via WhatsApp or phone at +20 10 70855997.