Privacy Policy

See Hurghada (trading name). Full seller details are given in your booking confirmation.

• Website: seehurghada.com
• WhatsApp and phone: +20 10 70855997

If you have questions regarding data privacy or wish to exercise your legal privacy rights, contact us directly via WhatsApp or phone.

We collect only information strictly necessary to coordinate your excursions, comply with official maritime regulations, and communicate pickup schedules:

• Booking information: Full name of the lead guest, contact phone number (including WhatsApp), hotel accommodation name, room number, selected excursion, departure date, and number of participants.
• Port and security manifest details: For boat trips and desert excursions requiring Egyptian coastguard or tourism police clearance, we collect the full name, nationality, and passport number of each guest during our evening reconfirmation.
• Account and rewards data: If you participate in our Pearls rewards programme, we store your accrued reward points, trip history, and optional birthday month to allocate seasonal bonus rewards. We never collect your full date of birth for loyalty purposes.
• No payment card data: See Hurghada operates on a pay-on-the-day cash model. We never request, process, or store credit card numbers, debit card details, or bank credentials.

We process guest data exclusively for operational, safety, and legal purposes:

• Confirming reservations and issuing digital excursion vouchers via WhatsApp or web interface.
• Submitting required passenger manifests to the Egyptian coastguard, marine authorities, and tourism police checkpoints prior to departure.
• Coordinating direct hotel lobby transfers and communicating precise pickup schedules.
• Crediting Pearls loyalty points upon completed excursions and responding to customer support inquiries.
• Maintaining operational records necessary for local tax and commercial accounting compliance.

Under European data protection standards, we process your information on the following legal grounds:

• Performance of a contract: Processing required to fulfill your excursion reservation and provide transport services.
• Legal obligation: Submitting mandatory passenger manifests to Egyptian maritime and governmental authorities.
• Legitimate interests: Ensuring operational security, preventing reservation fraud, and managing customer communications.
• Consent: Storing non-essential cookies and analytics identifiers following your affirmative consent on our website.

We implement robust administrative, technical, and physical security measures to protect guest information against unauthorized access, loss, or disclosure:

• All electronic booking data is transmitted using encrypted protocols (TLS/HTTPS) and stored in secure, access-controlled operational databases.
• Official passenger manifest details, including passport numbers, are accessible solely to authorized operations coordinators for that specific departure.
• Sensitive passenger manifest details are permanently deleted 30 days after excursion completion.
• General booking records and financial receipts are retained for standard statutory accounting periods in compliance with local commercial requirements.

To improve website performance and user experience while respecting user privacy, we deploy carefully configured analytics services:

• Google Analytics 4 (GA4) with Consent Mode v2: Evaluates website usage and conversion metrics. GA4 operates in compliance with European privacy standards, dynamically adjusting tracking behavior based on user consent signals.
• Microsoft Clarity: Visualizes anonymous user navigation patterns, clicks, and scrolling heatmaps to improve usability. Microsoft Clarity loads strictly after affirmative visitor consent is granted on our cookie banner.
• Cloudflare Web Analytics: Measures general site speed, page views, and network performance at the edge without using cookies or collecting persistent personal identifiers.

Non-essential analytics tools remain inactive until you grant explicit consent through our cookie settings.

We never sell, rent, or trade your personal data to commercial third parties or advertising brokers. Data is disclosed only in the following limited circumstances:

• Government and maritime authorities: Official passenger manifests are submitted to the Egyptian coastguard, port authorities, and tourism police to obtain legal clearance for marine and desert excursions.
• Operational partners: Our drivers and excursion guides receive only the passenger names, room numbers, and pickup locations necessary to complete your transfer and excursion safely.
• Legal compliance: We disclose information if required to comply with a valid court order, lawful governmental request, or emergency public safety requirement.

Guests, including visitors from the European Union, benefit from recognized statutory privacy rights regarding their personal information:

• Right of access: You may request confirmation of whether we hold your personal data and obtain a copy of that information.
• Right to rectification: You may request correction of inaccurate, incomplete, or outdated personal data.
• Right to erasure: You may request the deletion of your personal data where retention is no longer necessary for operational or legal compliance.
• Right to restrict processing: You may request that we limit processing of your data under specific statutory circumstances.
• Right to data portability: You may request transfer of your provided data in a structured, commonly used, machine-readable format.
• Right to object: You may object at any time to data processing carried out under our legitimate interests.

To exercise any of these rights, message or call us on WhatsApp at +20 10 70855997. We respond to verified data requests without undue delay.

We may update this Privacy Policy periodically to reflect operational adjustments or statutory changes. Any revisions will be published on this page with an updated revision date.