Cancellation Policy

See Hurghada (trading name). Full seller details are given in your booking confirmation.

• Website: seehurghada.com
• WhatsApp and phone: +20 10 70855997

You can cancel any standard day excursion free of charge at any time prior to your scheduled hotel pickup:

• Zero cancellation fees: If you feel unwell, change your plans, or simply prefer to relax at your resort, you can cancel your tour without paying any penalty fees.
• No card charges: Because See Hurghada operates on a pay-on-the-day cash model without requiring payment cards or advance deposits, you never face withheld funds, credit card processing fees, or lengthy refund disputes.
• No questions asked: While we appreciate knowing the reason for your cancellation so we can improve our service, you are never pressured to justify your decision.

Canceling an excursion takes only a moment:

1. Open WhatsApp or call us at +20 10 70855997.
2. Provide your booking reference, your name, and your hotel name.
3. We acknowledge your cancellation immediately and update our driver schedule.

Please notify us as soon as you know you cannot join so our transport coordinators can adjust vehicle routing across the coast.

Maritime safety on the Red Sea is strictly overseen by the Egyptian coastguard and port authority:

• Harbour closures: If sustained north-westerly winds create rough open-sea conditions exceeding safe navigation limits, the port authority temporarily suspends passenger vessel departures from Hurghada harbours.
• Immediate guest notification: If your boat excursion is impacted by a harbour closure, See Hurghada contacts you immediately via WhatsApp.
• Free reschedule or alternative: You can choose to reschedule your boat cruise to the next calm weather day, switch to an inland activity such as a desert quad safari, or cancel completely with zero financial obligation.

Standard day excursions across our boat trips, desert safaris, and diving programmes are always covered by our free cancellation until pickup policy.

The only exception applies to custom day trips involving third-party travel components purchased non-refundably in advance, such as domestic airline flights for Cairo day trips. Any specific advance reconfirmation or deposit terms for these specialized excursions are clearly stated in writing before your booking is finalized.

A no-show occurs when a guest fails to appear in their hotel lobby at the confirmed pickup time without notifying See Hurghada beforehand.

Because our drivers navigate scheduled coastal transfer routes to collect fellow travelers punctually, unnotified absences cause vehicle delays across the service corridor. While no monetary penalty can be billed to a card, guests who record repeat unnotified no-shows will forfeit the pay-on-the-day privilege for future excursion reservations with See Hurghada.

If an excursion is cancelled by either the guest or See Hurghada, any pending Pearls reward points associated with that reservation are automatically removed from the guest rewards ledger.